Frequently Asked Questions

Everything you need to know about our premium home collection.

What is the typical delivery timeframe for furniture?

Standard shipping for in-stock items typically takes 5-10 business days. White-glove delivery for larger furniture pieces may take up to 14 business days depending on your location.

Do you offer a warranty on your products?

Yes, all William Wood products come with a 12-month manufacturer's warranty covering structural defects and craftsmanship to ensure your home is furnished with lasting quality.

What is your return policy?

We offer a 30-day return window for all items in their original packaging. Please note that custom-made or bespoke orders are non-refundable unless they arrive damaged.

How should I care for my wooden furniture?

To maintain the beauty of your pieces, we recommend using a soft, dry microfiber cloth for dusting. Avoid harsh chemicals and direct exposure to heat sources or prolonged sunlight.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible purchases.